If you are in charge of tracking and responding to service requests for airports, universities, transit systems, cities or virtually any facility, then the Informer311 mobile app is for you.
Powered by the award-winning Interloc’s Mobile Informer Platform, Informer311 (Mobile Informer Self Service) is an enterprise grade engagement tool that empowers your constituents to take action on any service request. With Informer311, they easily can create service requests, view nearby service requests or follow service requests just by tapping on the mobile app. Data and information is seamlessly routed between Maximo and the public.
Easy to use:
* Create service requests
* See in-progress service requests
* View service request details
* Track service request progress
Enterprise grade:
* Fully integrated with IBM Maximo self service requestor
* Service requests can be turned into Maximo Work Orders
* Map view of nearby service requests
* Track recurring service request to pinpoint recurrent issues
Other features include:
* Provide a bulletin board of important announcements for your community
* Easily create service requests
* Map-view of nearby service requests
* Follow/un-follow service requests
* Add comments and photos to service requests
* Initiate phone call to service desk
* View FAQs & Social Media feeds
* Create and edit user profile or remain anonymous